Long long back, some 27 years ago, I managed the customer
support for a midsized IT company. And we maintained hardware, software and
network infrastructure for our large machines and workstations. And we assured
our customers 98% up time in our support contracts.
And we had a nice polite word for any breakdowns, system
crashes and other IT failures. We called them ‘Incidents’, Incidents of
failures. So, a terminal or a workstation station breakdown was an incident. A huge
disc crash was another incident. A campus wide network blackout was also an
incident.
And I figured that the harmless sounding word ‘incident’ was most appropriate. Most IT
support folks live on high tension wires. So, no point in rattling their sensitive
frayed nerves further with such alarmingly sounding words like a Crash or a Breakdown.
So, anything out of ordinary and disruptive meant an
incident and a call got logged for a its proper addressal.
An let me tell you about another incident.
I stepped into a fresh laid dog poop (presumably by a very
large dog) on the footpath, during one of my morning walks thru a posh locality
in South Delhi. Not a great way to start a wonderful early summer day in Delhi.
And I had to abandon my favourite 2-year-old well-worn Nikes
and walk home in my socks.
And coming back to Sobha Palladian..
No one can guarantee that the best of well-trained pets,
will not poop or pee on our lawns & bushes. And as some pet owners claim, the dogs are
entitled to poop & pee on the lawns, just like children are equally
entitled to scatter chocolate wrappers all around!!!
So, let’s wait for many more unsuspecting resident to walk
into an uncleared poop here and let a few of our kids get infected with the
toxic pee (we already have one case)
Do we want to have such frequent incidents ??
A few days back my wife, Jayanthi overheard a bunch of
excited young cycle riders near the exit gate ramp, “Lets us go down to the
basement and start from there, OK ??”
No one can guarantee that an unlucky kid might bump into an
equally unlucky elder.
So lets wait for such a 7 year old to speed test his new
birthday bike and bang into a senior citizen and break a few bones for both parties
.
Do we want to have such an incident ??
No one can deny that deep frying and serious cooking in
front of Block 5 and inside Clubhouse pantry (which is not designed for such
use) is a messy and dangerous affair.
So, let’s wait for one careless cook to topple a boiling vat
of oil and pakories or something much worse.
Do we want to have such an incident ??
Most of us know that the Indane gas cylinder delivery person
(Raju?) is rude, cheats and extorts money. Even Col Jagi Narula’s family was
cheated once.
So, we can les this deliver person continue to extort us and
pick up fights with security and get emboldened enough to seriously misbehave
with one of our residents.
Do we really want to have such an incident ??
And do you really want me to continue further ?
About stray cats and placing potted plants on balcony ledges
and so on ??
And it is a real credit to all SP residents to be so polite,
understanding and silently suffer the many many inconveniences like
litter thrown by residents from top floors,
overflowing balcony wash water,
pets disturbing people late nights and early mornings,
people smoking and throwing butts thru the chute or
accidently toppling ashtrays on other’s gardens,
see patches of our lawns getting discoloured by people taking shortcuts on the grass &
dog pee
and other lawn patches like opposite Block 5 get permanently
damaged,
and children
shattering glass panes and kicking footballs recklessly,
and people not taking garbage segregation seriously and
placing foul smell garbage in the corridors,
and people encroaching
common spaces (including me as per the MC notice),
and cycles piled up near stairways
and on and on I can go !!
And how long with the poor patient and extremely
understanding good rule abiding residents bear such totally irresponsible and
unacceptable behaviours ??
Very soon their patience will dry out
Temper will flare up
The fuse of politeness will blow out
And they will take action, pick up fights and turn our entre
society into a fighting and squabbling grounds!
Yes. Very soon Whats App war of words will get face to face and
then fist to fist !!
People, I have seen it happen!
For 25 years I have
lived in Delhi and Gurgaon colonies, small and large apartment complex.
I have see ugly scenes between pet owners and dog haters.
I have seen windowpanes getting shattered every other month,
fights with kids, balls and bats getting confiscated and stumps been broken in
retaliation.
I have seen sober, soft-spoken South Indian mamas and mamis
engaged in bitter shouting matches with party loving Punjabis.
I have seen nasty arguments between young parents of noisy
unruly kids (utterly spoilt brats to be precise) with belligerent and bad
tempered 70-year-old couples.
Between smokers and non-smokers on their entitlement to
smoke in parks.
Over blowing loud car horns late nights, car parking spaces,
loud music/drinking /dancing ………
And more and more.
Fights every Sunday morning. Bitching and bickering all
throughout the week.
Not pleasant at all.
And do we wish our community to degenerate to such an
extent??
Wise people learn from other’s mistakes.
And the wiser ones?
They anticipate and take proactive action !!
Isn’t it time for all of us to take proactive action, some
hard decisions, discipline ourselves & work towards building a nice, safe and a beautiful society ?
So pl decide, Folks !!!
We must draw up some very clear code of conduct and strict
disciplinary guidelines and follow them religiously.
And for a starter, let’s stop walking and taking short cuts
on the grass ?? Let’s Use the nicely
paved pathways all around.
And same for pets and children above 6 years & cycles/strolleys .
As the wise one said
Its time to tighten your belts, people..
Or you can risk losing your pants !!
Living in a beautiful, clean, safe and hygienic society is
our entitlement!
And we have paid a bomb for it!!
Krish..
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